Effective Date: 08/08/2026
At Giftora8, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so that we can assist you.
1. Eligibility for Returns
A product may be eligible for return or replacement if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- The product is missing parts or accessories.
- The product received is materially different from the product ordered.
Return eligibility may vary depending on the product category.
2. Non-Returnable Products
Certain products may not be eligible for return due to their nature, including:
- Personalized or customized gifts
- Products made specifically according to customer instructions
- Used products
- Products damaged after delivery due to customer handling
- Products without original packaging, where packaging is required for return
- Products specifically marked as non-returnable on the product page
3. Reporting a Damaged or Incorrect Product
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Customer name
- Registered mobile number
- Description of the issue
- Clear photographs/videos of the product
- Photographs of the packaging, where applicable
This information may be required to verify the issue and process your request.
4. Return Request Process
To request a return or replacement:
- Contact our customer support team.
- Provide your order details and reason for the return.
- Share photographs/videos if requested.
- Our team will review the request.
- If approved, we will provide further return or replacement instructions.
Please do not send products back without receiving confirmation from our team.
5. Replacement
Where applicable, Giftora8 may offer a replacement for an eligible damaged, defective, or incorrect product.
Replacement is subject to product availability.
If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
6. Refunds
If a refund is approved, the refund amount may be processed to the original payment method or through another suitable method.
The time taken for the refund to reflect in your account may depend on the payment gateway, bank, or financial institution.
Shipping charges, where applicable, may not be refundable unless the return is due to an error attributable to Giftora8 or another circumstance covered by our policy.
7. Order Cancellation
Cancellation requests may be accepted only if the order has not already been processed, packed, shipped, or otherwise become non-cancellable.
Once an order has been shipped, cancellation may not be possible.
Personalized or customized orders may not be cancellable once production or customization has started.
8. Wrong or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information.
Giftora8 will not be responsible for delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete information provided by the customer.
9. Return Shipping
Where a return is approved because the product was damaged, defective, or incorrectly supplied by Giftora8, return shipping arrangements may be provided according to the specific case.
For other approved returns, return shipping costs may be the responsibility of the customer.
10. Product Condition
Returned products should generally be:
- Unused
- In original condition
- With original packaging
- With accessories, tags, manuals, or other included items, where applicable
Products that have been used, altered, damaged, or mishandled by the customer may not qualify for return or refund.
11. Gifts and Personalized Products
Because personalized gifts are prepared specifically for the customer, they generally cannot be returned or refunded due to a change of mind or incorrect customer-provided customization details.
If a personalized product arrives damaged, defective, or incorrectly made by Giftora8, please contact us with supporting photographs/videos for review.
12. Refund Processing
Once a refund is approved, we will initiate the applicable refund process.
The actual time for the amount to appear in your account depends on the payment provider and bank processing times.
13. Policy Changes
Giftora8 reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated effective date.
14. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact us:
Giftora8